problems with skype

[lumination]

going crazy here! its been a few weeks and my skype hasnt been working, it opens but then freezes and says there is a problem and skype is not responding. ive tried uninstalling it and installing it again but to no avail! i miss talking to my family! :(
can anyone help or suggest what to do? ive already contaced customer services but they are taking their sweet time!

TIA

[lumination]

as if by magic, it orkig again. case closed.

[lumination]

working*