A Lamp

[jennyjoan]

Bought one yesterday for sista - now I have seen a nicer one in another shop. Box not opened or anything but if I bring it back what can I say the reason was.

[1ozzy]

Changed my mind?

How receptive is this shop to returns?

[jennyjoan]

that's the point Ozzy - a bit unsure - quite a large shop but unbelievable that about 10 assistants do not have a happy outlook on life - they have all big gobs on them - do think they have been trained that way LOL

[1ozzy]

//do think they have been trained that way //

No I don't Jenny, probably just gobby morons that know no better.

If your item is still packaged take it back, stand your ground and see what happens.

[waterboatman]

oz is right Jen. Just say you've changed your mind and ask for a refund, they have to comply.

[jennyjoan]

ok - thanks for that - am a wee bit nervous knowing the faces - I am afraid of them saying "well if it is unable how do you know that if it hasn't been opened.

I do know another friend of mine did open her box but unfortunately took the wrapping off the actual line and they steadfastly refused to reimburse her.

[jennyjoan]

Do they to have to comply since the article is not broken etc. I'll try anyway.

[1ozzy]

Give it a go Jenny.

Show them you are not to be trifled with.

Worst case scenario is you're stuck with the item you bought.

[waterboatman]

jen if the packaging is intact they have to give you a refund by law. I think there is a time limit, so the sooner you do so the better.

[bhg481]

They do NOT have to give you a refund if there is nothing wrong with the lamp. They may give you your money back but they are under no obligation. They may offer you a credit note, again, for goodwill.

[waterboatman]

Just checked. bhg is right.

[EDDIE51]

^ Yes if the item is not faulty the shop does not have to give you your money back or a credit note. Many will do it but they do not have to.

[jennyjoan]

thanks all - will update you whatever happens. am off to doctor's this morning and shop is near - good morning all

[murraymints]

just say that you bought it as a gift but recipent has one the same already, if it is unopened then most retailers will oblige. I have never had any trouble myself when doing likewise

[mikey4444]

Jenny....just be honest. The shop is under no obligation to refund you, but if you smile sweetly and ask nicely, maybe they will !

[naomi24]

The shop would probably be happy to swap the lamp for another, but I doubt very much they'll refund your money. You can try though.

[EDDIE51]

Have you thought that your sister may actually prefer the first lamp to the other one? can you show her pictures of both and ask which she prefers?

[jennyjoan]

A wee update - looked for a friendly lady and got the refund on the lamp. Yeeha - then went and got her the other one in the other shop.

I have done all my Xmas shopping for sister - the rest get money.

Also my cousin and her daughter have begged just for a card and no money. So I will gladly honour that LOL