Warranty On A Fire

[rosiew]

Morning Answerbankers.
We purchased a glass fronted gas fire which was installed last August and it looks beautiful. That said, we didn't start using the fire until maybe November as the weather was not too bad. At the weekend we notice that the glass had chipped in the corner. We telephone the company where we bought it, they asked for pictures but also told us that the glass is NOT under warranty but they would send the pictures to the manufacturer for advice. I could understand this if we had had the fire over a year but its only been in use 3 months. We have no children so I know this is not an accident. The glass must have chipped with the heat.
If anyone has any advice I would be very appreciative

[Zacs-Master]

You may want to point out that Legally, you have a contract according to the Sale and Supply of Goods Act, and that contract is with the retailer, the person who you paid your money to, and not the manufacturer. Any rights that you have against the manufacturer, such as a warranty, are in addition to your legal rights in consumer law, and so you don’t have to rely on that. Your first port of call should always be the shop.

Having said that, after a year it’s doubtful whether they would be willing to accept that it was either a fault due to use or it was supplied faulty.

[murraymints]

I would mention "fit for purpose" and the consumer rights act..contact trading standards if you need help via your local council switchboard

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

[Peter Pedant]

I think you negotiate

It is not a Durlston is it - they are crap !

you have all the stuff above - the big problem is that you cant show it was defective when they installed it ....
I think you are screwed from a legal point of view
- or have been burned by this one - - - try negotiating.

[rosiew]

Zacs-master. The fire is only 7 months old so is still under the 12 month warranty .

[Zacs-Master]

Then quote the SoG act at them and see what their response is.

[Milo2]

We have had a glass fronted gas fire for quite a few years and have never had any problems. It does sound as if there is a fault with it.

[murraymints]

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

sale of goods act was replaced with consumer rights act Zacs

[Zacs-Master]

Thanks, Minty.

Then quote the CR act at them.......

[murraymints]

and as mentioned..your contract of sale is with the retailer NOT the manufacturer