internet not working properly

[randy-andy]

every time i go to open a new window from a website (with a video or a download or just any new window) it stops and says the program is not responding. opening a new website for example still works but new windows dont. anyone any ideas before i have to ring up BT. thanks

[Buenchico]

The fault is with your PC (or, more specifically, with its browser) and not with your internet connection, so BT won't be able to help.

If you're using Internet Explorer, you might need to re-install it. (Download the latest version from the Microsoft website or look for it on the 'free' coverdisks which come with some magazines). However, you could also try using System Restore, to take your PC's configuration back to a date before the problem first occurred.

Alternatively, just switch to using a different (and much better) browser, i.e. Firefox:
http://www.mozilla.com/en-US/

Chris