ISP and Vista

[ladybarbara]

Hello. I am at my wit's end.
An elderly friend, disabled, has bought her first pc, it has Vista,
She has an help alarm on her phone - Turnstall
She doesn't want Broadband
She wanted Tesconet, it doesn't do Installation discs for Vista.
I tried BT, they have no discs in stock, neither does any pc outlets
I can find no ISP who will connect her for a basic internet connection
Can you help?

[Ethel]

The only one I can find is Orange, at �14.99 a month for an 'anytime' package.

Read this link, and use the email facility at the bottom to express your concerns and make sure that they can provide the service your friend needs.

http://help.orange.co.uk/documentDisplay.do;js essionid=FB54092D1315C7404AB337348267D1D0?resu ltType=5002&docProp=$solution_id&groupId=1&dir ectSolutionLink=3&gotoLink=0&page=&clusterName =DefaultCluster&docType=1006&docPropValue=kb15 300

[rojash]

You don't need a CD to set up an internet connection - this is just provided to automate the process. You can sign up with Tesco, bin the CD and follow the manual setup instructions which are available on their site:
http://www.tesco.net/help_pages/PC/connection/ dialup%20network/winXP/content.html

You may need to vary the actions slightly if setting up in Vista, but it's not difficult.

[ladybarbara]

Thank you for your answers. I have tried Orange, impossible to get through and I can't see any email facility
Tesco has told me that they can't connect new users on Vista
However I will have yet another go
Thank you

[Donation]

I wonder if a recent answer has been found to the ISP and Vista problem as a friend is experiencing the same problem in January 2008.

She has a new laptop with Vista installed and wanted to install Tesco dial-up. Their technical help line informed her that it was incompatible with Vista and she had a similar reply from BT.

Is it only a problem with dial-up and Vista?

Any suggestions would be much appreciated.

[ladybarbara]

I think it was probably a problem with Tesco, they said it would be sorted in the future, We returned the Vista pc and got a "straight forward" one.

[Donation]

Thank you for your solution to the problem! Did you exchange the Vista PC for a Windows XP? If so, perhaps my friend could do the same.

[ladybarbara]

Yes, we took the Vista one back to Tesco, got the money back plus extra because we were not told of the difficulty and bought a Windows XP at Currys
Good luck!

[Donation]

Thanks for your help. I'll also pass this information on to our Computer Group members who may be thiniking of buying laptops. It never occurred to me that Vista would not be compatible with some ISPs.