Thanks Chuck for your response......I am with BT and, after downloading FF12, started experiencing problems. However, believing that I have successfully removed FF12 and reverted to FF11, my problems have been resolved; unlike other folk within AB.
Perhaps it is an opportune moment to ask if we should keep up-to-date with our browsers or adopt the attitude of, 'if it aint broke, don't fix it'. I say this because Firefox is programming No15 which i think could be with us by August of this year.
Ron.