Fining 'Missers' is fine - as long as the system gets it right! OH has venous problems in his legs as well as a heartproblem. Vascular consultant said there was nothing he could do while OH had leg ulcer (8 yrs. & counting, but it's quite small now).
When follow-up appt. with consultant was sent, we telephoned politely, explained that it would be a waste of his and our time, because wound was still open, and that it made sense to offer the appt. to someone else. This happened 3 times, same thing. Then we heard no more.
In desperation his nurses and GP demanded another consultation before Christmas. We went in September, despite OH's leg still being open. The consultants first words were:-
"Well Mr. J2, I saw you 5 years ago and then you missed three appointments." My reaction was robust and OH is now on his list to have at least one leg seen to.
So before you start fining people, ensure that the system for appointments is actually working. 3 different receptionists wasted our appointment times and blamed us.