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Hi Spath, yep if they want to have benefits and a free place to stay, like this shelter, then they need to register with the council.
It's a safety thing, so it means that when we open our doors we only have people turn up who genuinely need the help... not someone who's had a spat with their partner and wants a free bed, more example.
There's a lot of rules around it, to ensure the safety of the volunteers, which to some I guess would be intimidating. But what is does do is set boundaries and limitations which many homeless might not have had before, and makes it easier for them to then transition into other accommodation for example.
It's quite technical, but I'm happy to help :-)