Printer Not Working Properly

[tamaris]

Canon pixma ts5051
All ink is full. Its operating but not printing mainly black print.
There is a little colour showing.
Any ideas ?

[tamaris]

Ive done a printer test, and again a very small amount of colour but nothing else, no lettering

[bhg481]

It sounds like you need to do a head clean. There will be an option in the menu.

[tamaris]

sorry but how do I get to that ?

[bhg481]

I don't know your particular printer, so I can't answer that. I only know the inkjet printers are famous for the heads getting clogged and needing frequent cleaning, which is why I changed to laserjet. You will have to look in the manual unless someone more familiar with your printer can help.

[tamaris]

BHG481, you are my favourite person in all the world, I just had a look under maintenance and followed that.
All is well.
Many thanks x

[emmie]

have you got the printer to work then?

[tamaris]

Yes emmie, thank goodness, I had to print off 3 courses I have now completed Yeah !!!!

[emmie]

that's good, well done.

[bhg481]

Glad it worked, tamaris. It seems the rule with inkjets is "Use it or lose it". I only ever used mine infrequently and reckoned I used more ink cleaning the heads than I did printing; hence my switch to laserjet. They're more expensive but work every time, even after a long break.

[tamaris]

Thank you