virgin box

[albalass]

my vigin media channels are all jumbled up. they are still all there but in the wrong order. plus, they now start at 1 instead of 101. i've rebooted it several times and virgin have reset the signal. an engineer is coming out on monday but it's very annoying!

[northernmonkey]

I am a virgin media customer myself, however I don't tend to watch TV often but upon reading your problem it brings back a similar problem that I have heard of before (and there was a pretty simple way to solve it) but I can't remember the exact way. However, I would of thought that ringing 150 from your landline, and speaking to someone from the TV department, explaining the above problem you would have had no problem in being told how to do it over the phone as it seems pointless in an engineer coming out just to solve something that somebody in the call centre can!! (HAVE U ASKED FOR INSTRUCTIONS VIA PHONE??) I will see what I can find online for you. Keep us updated!!!!!!!

[northernmonkey]

I dont know if this will be any help but it's what worked for someone with a similar previously

Settings > TV > Guide > Edit Channels

[albalass]

Thanks nm, i've called three times now. they sent some signal to reset my box each time with no joy. not wanting to turn my post into a complaint about virgin customer service but they were shocking. uninterested and rude. i thought it would be a simple matter which could be dealt with on a phone call but apparently not!

[TTG]

Have you tried taking the card out (when the power is off)? Sorry, I am no expert but it's something to try.